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Customer Service FAQs
Memory Foam Products FAQs
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第一行主标题
An wen kann ich mich wenden, wenn ich Hilfe benötige?

You can contact us on Amazon by your order number.

You can log in to our official website www.homcaglobal.com to contact us via chat or leave a message.

You can contact us directly by email to customer@homca.cn.

Wenn ich dieses Kissen kaufe und nicht zufrieden bin, kann ich es dann zurückgeben? Wie lange ist die Garantie?

According to Amazon's return policy, if you are not satisfied, you can return it within one month. In addition, we will provide extended warranty service, if your pillow has quality problems within one year, you can contact us at any time, we will resolve your problem as soon as possible.





Was ist der Unterschied zwischen einem traditionellen Kissen und einem Konturkissen?
Traditional pillows only support your head and neck while you sleep. The Contour Pillow is ergonomically designed to help support and align your head, neck, shoulders, and back in a neutral position to relieve head and neck problems.
Gibt das Kissen nach einiger Zeit in der Mitte nach?

The material of our pillow is a polyether polyurethane foam sponge with slow rebound mechanical properties, which can shape a suitable shape according to the pressure of the human body, and then slowly return to the original shape. And because of  their special design and construction, these premium pillows are exceptionally supportive and comfortable.

Wie pflege ich mein Kissen?


Daily: Fluff up your pillow by hand every morning to help it maintain its shape.

Weekly: Wash your pillowcase every 1-2 weeks to keep it clean.

Monthly: Tumble dry your pillow on low heat for 15-30 minutes once a month. This will freshen up your pillow.

Sind Ihre Produkte frei von Giftstoffen und schädlichen Chemikalien?

Our pillows are made from CertiPUR-US approved memory foam and are free of toxins and harmful substances.

Warum ist mein Kissen nach dem Öffnen der Verpackung flach?
Because the pillow is a compressed package. Combined with long-distance transportation, the pillow takes more time to bounce back. If cannot rebound after 48 hours, please press it with your hands to make it rebound to normal.
Handelt es sich bei diesem Kissen um einen Zweitverkauf? Auf dem Kissen sind schwarze Haare.
Our pillows are all new and will not be resold. If you see a small amount of black capillary objects, this is the pillow fiber material, please use it with confidence.
Warum spüre ich nach der ersten Anwendung mehr Schmerzen?

A: If you've never used a pillow like this before, you may experience some discomfort during the first two weeks while your body is trying to adjust to the correct position. After your head, neck, back adjusted to neutral position, your neck pain will be relieved.

Wie werde ich den Memory-Schaum-Geruch los?
A: It is normal for new memory foam to have a slight odor. Don't worry, this odor is harmless to the human body, and the odor will dissipate within 48 hours. Remember that new foam smells harmless because our foam is CertiPUR-US certified to keep you safe.
Ist der Donut-Sitz-Rollstuhl geeignet?
Of course. HOMCA donut seat cushion is made of high-quality high-density rebound memory foam, which can provide great comfort for long-term seating. Suitable for multiple scenarios.
Was ist die Gewichtsbeschränkung für ein Donut-Sitzkissen?
The donut seat cushion is made of high-density memory foam, which can slowly rebound after bearing different weights.
Wie kann ich mit meinem HOMCA-Kissen das bestmögliche Schlaferlebnis erzielen?


●For side sleepers: Simply use the wing side of the pillow. You can rest your entire shoulder close to the pillow and place the arm on the armrests to reduce the numbness.

●For back sleepers: Use both sides of the pillow, the natural traction of the neck and head support can reduce the pressure on the posterior skull, reduce snoring, and improve sleep quality.

●For stomach sleepers: Use the wing side of the pillow while relaxing both of your shoulders and arms with the pillow. This will ensure that your neck does not feel stiff in the morning.

Kann es zur Genesung nach einer Operation verwendet werden?

This product isn’t a medical product. If you need to use it for rehabilitation, please ask your doctor for advice.

Inflatable Products FAQs
Wie viel Körpergewicht trägt die Camping-Isomatte?

Less than 550lbs.

Wie kann man eine Camping-Isomatte schnell aufblasen?
HOMCA camping sleeping pad is designed with an acceleration foot pump that can be inflated with feet or hands in less than 1 minute. Remember to make sure to close the deflation hoods under both pillows when inflating.
Welche Abmessungen hat das aufblasbare Fußstützenkissen?

Inflated size(Approx):15*10*18in(39*24*46cm).

    Deflated size(Approx):6*4in(15*10cm).

Kann das aufblasbare Fußstützenkissen im Flugzeug verwendet werden?

Most long flights allow using the travel footrest pillow. Please inflate and use it after a smooth flight. We recommend that you check with the airline before you travel!